Important Note:  ShoesUSA.com is a special order only website.  All of the shoes and handbags offered on this website are customized products and are manufactured after they are ordered.  All orders placed on this website will be shipped out within 14-21 days from the date that you place your order. 

If you require expedited processing of your order, you may choose the "Rush Order" option on the checkout page (there is a $25.00 charge for this service).  Rush orders normally process and ship out within 10 days. If a rush order is shipped out later then 10 days for any reason, we will refund the $25.00 back to your credit card.

RETURN POLICY:

1. 50% restocking fee will be applied to all returns requesting a refund. 30% restocking fee applied to all returns requesting an exchange. 

2. Please be sure to insure all returned packages. ShoesUSA.com will not be responsible for any lost or stolen returned packages. 

3.  Please include the Return Product Form and a legible copy of your sales receipt to assure that your return / exchange will be accurately processed.

4. We will not issue any refunds for merchandise shipped back after 30 days.

5. We will not refund / exchange any used, altered, or damaged product.  All used returns will be returned to the sender. 

6. Please enclose $9.50 USD if you are returning to exchange your product to be shipped to a U.S. address, and $39.50 USD if you are returning to exchange your product to be shipped to an international address.  If money order is not included with your return package, your credit card will be charged the proper shipping fee upon shipment of your exchange order.

7. All refunds or exchanges must be sent back within 10 days.  We will not process any refunds or exchanges for merchandise sent back after 10 days.