FAQ – How to Order Custom Hand Made Shoes

Can you make custom hand made shoes?

Yes, we specialize in custom hand made shoes and boots! Since we have full access to almost any possible material for making shoes, we can create custom designed shoes to the specific taste and request of the buyer. Please send us your detailed request via Email for further information or a price quote.

How soon after placing the order can I expect to receive my shoes?

All orders placed on this website will ship within 14 days from ordering date unless the “Rush Order” option is checked on the checkout page. All shoes that are ordered here are made to order according to your custom specifics such as size, width, heel color, bottom color, materials to be used, etc.

If I place a rush order, then how soon can you ship my order out to me?

Rush orders are normally shipped out within 5-10 days. In a rare occasion that the order will delay longer than 10 days, we will refund the rush order fee.

What brand name are these shoes?

Kristoff™

I’m an international customer and don’t know what U.S. size I should choose from your website. Can you please help?

Yes, we have created an international size conversion chart to help you find what U.S. size you need to purchase from our website.? Please use the chart to find out your U.S. shoe size.

I’m not sure what “width” option I should go with. How do I know what width I need to choose?

The answer is actually quite simple. If you normally have a hard time finding the right width shoe because your foot is either too narrow or too wide, then you might consider going with either a narrow, or a wide fit, depending on whether your foot is too narrow or too wide for shoes. Otherwise, we recommend going with a “medium”. Since we manufacture these shoes ourselves from scratch, we have made this option available to help those that tend to have problems finding a shoe source where they can order shoes with these custom modifications.

Who manufactures your shoes?

All of the shoes seen in this website are designed and 100% hand made in the U.S.A. at our shoe factory in Los Angeles, California. We use the finest available raw materials to create every pair of shoes from scratch! Every single shoe is made by highly skilled shoemakers through a series of processes and each process is done entirely by hand.

Do you offer wholesale prices on your products?

In fact, we have been designing, manufacturing, and wholesaling our shoes, for over two decades now, to many of the most well known department stores and also to top name stores in the ladies retail shoe market across the United States, as well as to retailers around the world. Please send an Email to [email protected] for additional wholesale information.

What is your minimum for wholesale ordering?

Minimum order for wholesale is at least 12 pairs of each style.

How do I know what size shoe I need?

Please refer to our Size Conversion Chart (below). Since we manufacture the shoes when they are ordered to your customer specifications, we do have a 30% restocking fee on exchange returns, therefore we want to make sure you don’t lose 30% of your money due to ordering an incorrect size. If you are not sure about your size or how to find out your size, we ask that you please email us for instructions on how to find out your size.

Size Conversion Chart

Europe 35 35½ 36 37 37½ 38 38½ 39 40 41 42 43 44 45 46½ 48½ Europe
Japan Men 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27.5 28.5 29.5 30.5 31.5 Japan Men
Japan Ladies 21 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 27 28 29 30 31 Japan Ladies
Mexico 4.5 5 525 6 6.5 7 7.5 9 10 11 12.5 Mexico
Australia & U.K. Men 3 4 5 6 7 8 10 11 12 13½ Australia & U.K. Men
U.K. Women 3 4 5 6 7 8 10½ 11½ 13 U.K. Women
Australia Women 4 5 6 7 8 10½ 11½ 12½ 14 Australia Women
U.S. & Canada Men 4 5 6 7 8 9 10½ 11½ 12½ 14 U.S. & Canada Men
U.S. & Canada Women 5 6 7 8 9 10 10.5 12 13 14 15.5 U.S. & Canada Women
Russia & Ukraine Women 33½ 34 35 36 37 38 39 Russia & Ukraine Women
Inches 9 9 1/8 9 1/4 9 3/8 9 1/2 9 5/8 9 3/4 9 7/8 10 10 1/8 10 1/4 10 1/2 10 3/4 11 11 1/4 11 1/2 Inches
Centimeters 22.8 23.1 23.5 23.8 24.1 24.5 24.8 25.1 25.4 25.7 26 26.7 27.3 27.9 28.6 29.2 Centimeters
Mondopoint 228 231 235 238 241 245 248 251 254 257 260 267 273 279 286 292 Mondopoint

What are Poron Insoles and do they increase the overall heel height?

Poron Insoles are special foam padding that we use under the leather part of the foot bed. The Poron insoles are only used for adding extra comfort to the shoes. There will be no actual noticeable difference to the heel height of the shoes.

What are uppers and bottoms?

Uppers are the upper leather part of the shoe, basically the part of the shoe that wraps around your foot. The bottoms are the actual platform part of the shoe that your foot rests on.

Do you have a Size Conversion Chart for my convenience?

Yes, we do… and here it is!

Size Conversion Chart

Europe 35 35½ 36 37 37½ 38 38½ 39 40 41 42 43 44 45 46½ 48½ Europe
Japan Men 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27.5 28.5 29.5 30.5 31.5 Japan Men
Japan Ladies 21 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 27 28 29 30 31 Japan Ladies
Mexico 4.5 5 525 6 6.5 7 7.5 9 10 11 12.5 Mexico
Australia & U.K. Men 3 4 5 6 7 8 10 11 12 13½ Australia & U.K. Men
U.K. Women 3 4 5 6 7 8 10½ 11½ 13 U.K. Women
Australia Women 4 5 6 7 8 10½ 11½ 12½ 14 Australia Women
U.S. & Canada Men 4 5 6 7 8 9 10½ 11½ 12½ 14 U.S. & Canada Men
U.S. & Canada Women 5 6 7 8 9 10 10.5 12 13 14 15.5 U.S. & Canada Women
Russia & Ukraine Women 33½ 34 35 36 37 38 39 Russia & Ukraine Women
Inches 9 9 1/8 9 1/4 9 3/8 9 1/2 9 5/8 9 3/4 9 7/8 10 10 1/8 10 1/4 10 1/2 10 3/4 11 11 1/4 11 1/2 Inches
Centimeters 22.8 23.1 23.5 23.8 24.1 24.5 24.8 25.1 25.4 25.7 26 26.7 27.3 27.9 28.6 29.2 Centimeters
Mondopoint 228 231 235 238 241 245 248 251 254 257 260 267 273 279 286 292 Mondopoint

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