Shipping & Returns Policy

ShoesUSA.com is a special order only website. All of the shoes offered on this website are customized products and are manufactured after they are ordered. All orders placed on this website will be shipped out within 14 days from the date that you place your order (Rush Orders will be shipped within 10 days).

Returns:

To return or exchange a product purchased from ShoesUSA.com, you MUST use the return product from that was included with the shipment of your order. If you have misplaced the return product form, you may print out a copy by clicking here.

Return Policy:

  1. Returns must be made within 365 days of purchase and be in original, unworn condition.
  2. 50% restocking fee will be applied to all returns requesting a refund. 25% restocking fee applied to all returns requesting an exchange. *(For any reason other than incorrect or faulty manufacture).
  3. Please be sure to insure all returned packages. ShoesUSA.com will not be responsible for any lost or stolen returned packages.
  4. Please include the Return Product Form and a legible copy of your sales receipt to assure that your return / exchange will be accurately processed.
  5. We will not refund / exchange any used, altered, or damaged product.
  6. We will refund, exchange, or repair all shoes that were made incorrectly or were found to be defective at no extra charge.