Since all of our shoes are made to order, we try to get everything done exactly to our customers’ specifications and we stand behind our shoes 100%. If there is something wrong with the fit or the craftsmanship of our shoes, we will remake your shoes at no additional cost. Also, if you are not happy with the shoes, or if you simply change your mind, you can return the shoes or exchange them for another style. All orders take 14 business days to make and ship. Expedited orders are also available and typically ship out within 10 business days.
All shipping in the U.S. is free. The international shipping rate is $49.50
All returns must be made within 30 days of receiving the shoes. Returned shoes must be unworn and in brand new condition. A return fee of 50% applies to all returns.
All exchanges must be made within 30 days of receiving the shoes. Exchanged shoes must be unworn and in brand new condition. A 25% restocking fee applies to all exchanges.
ShoesUSA will repair or replace any shoes that are received by the customer and are found to be damaged or defective.
Return postage is not offered by ShoesUSA, however, if the reason for the return or exchange is due to an error on our part, ShoesUSA will pay for the return postage.